Why Us
We will assign a senior travel consultant to handle travel requests
We will always offer three alternative itineraries with most direct and cost effective
flight schedules and air fares on the routings required as well as timeliness in
ticketing.
We shall enhance productivity and efficiency to you our client by advising on available
flights, make reservations, check for the lowest applicable fares which are governed
by factors such as the season and seat availability in the relevant booking classes.
Derwen Tours and Travel will negotiate
on your behalf special fare deals from preferred airlines. Through our good relationship with airlines over the years, we
are able push for seat confirmations on preferred waitlisted flights for your Traveler.
In case of conferences, we will cater for a pre visit of the conference site and
have one of our tour consultant present during the conference
At no additional cost we will Enroll and update your traveler’s airline loyalty
programs and advise when ready for redeeming We shall assist in following up on any
lost luggage as well as general complaints with airlines on behalf your traveler’s.
We will generate traveler profile with core information about the traveler, this
will make it easier to manage efficiently all your bookings. We will offer check
in service, seat allocation and send boarding pass upon request.
Derwen Tours and Travel responds to emergency travel requests instantly; our Turnaround
time is ten minutes to maximum one hour depending with the request.
We will notify you immediately, in case of emergencies such as airport closures,
delayed or cancelled flights as well as other changes that might affect your travel
plan sufficiently before and after departure time and suggest alternative travel.